CMP Trading Room
Privacy Policy
1Who we are
CMP Trading Room Ltd (“CMP Trading Room”, “we”, “us”) is the data controller for the personal data described in this policy. We are a company registered in England and Wales.
| Company | CMP Trading Room Ltd |
| Company number | 15136014 |
| Registered office | Northgate Business Centre, 38 North Gate, Newark, Nottinghamshire, NG24 1EZ, United Kingdom |
| Contact | support@cmptradingroom.com |
This policy covers cmptradingroom.com, our members’ community, our email list, and our live sessions. It applies whether you are a paying member, a free viewer, or a visitor to the site.
2What we collect
Information you give us
- Account and billing details: your name, email address, billing address, and country. Card details are entered directly with our payment processor and are never seen or stored by us.
- Tax identifiers: a VAT or company number, only if you choose to add one to your invoices.
- Community identifiers: your Discord username and account ID, used to grant and remove access to the members’ area.
- Correspondence: anything you send us by email or through the community, including support requests.
- Testimonials: text, audio or video you voluntarily submit, together with any name or handle you ask us to publish it under.
Information we collect automatically
- Usage and device data: IP address, browser type, device type, pages visited, and referring site.
- Email engagement: whether our emails are opened and which links are clicked.
- Live session attendance: when you join a live session, the email address of the Zoom account you are signed in with, your display name, and when you joined and left.
- Website statistics: pages viewed, the site you came from, device and browser type, country, and whether you reached the pricing section or clicked through to checkout. This is collected without cookies, and your IP address is not stored (see section 7).
- Cookies and similar technologies: see section 7.
We do not ask for trading account details. Please do not send us broker credentials, account numbers, or screenshots showing account numbers. If you do, we will delete them.
3Why we use it, and our lawful basis
Under UK GDPR we must have a lawful basis for each use of your data. Ours are set out below.
| What we do | Lawful basis |
|---|---|
| Take payment, manage your subscription, and give you access to the members’ area | Contract: we cannot provide the membership without it |
| Send service messages: receipts, renewal reminders, failed payment notices, changes to the service | Contract |
| Answer your questions and provide support | Contract, or legitimate interests if you are not a member |
| Send marketing emails about our products | Consent, or soft opt-in where you are an existing customer. You can withdraw at any time |
| Count visits and see how the website is used, with cookieless statistics run on our own server (Umami) | Legitimate interests: understanding and improving our website |
| Understand how our content and emails are used, and improve them (for example server logs and email engagement) | Legitimate interests: running and improving our business |
| Prevent fraud, abuse, and unauthorised sharing of paid content | Legitimate interests: protecting the service and our members |
| Check that the person joining a live session is the member the link was issued to, by comparing the email of the Zoom account you are signed in with against the email your personal link was issued to (your membership email unless you’ve changed it), and keep a record of attendance | Legitimate interests: preventing unauthorised sharing of paid sessions |
| Automatically check images posted in our Discord for scams and impersonation (only once this check is switched on, see section 4) | Legitimate interests: protecting members from scams |
| Publish a testimonial you have submitted | Consent |
| Keep accounting and tax records | Legal obligation |
| Handle disputes, chargebacks, and legal claims | Legitimate interests and legal obligation |
We do not sell your personal data, and we do not use it for automated decision-making that produces legal or similarly significant effects.
4Who we share it with
We use third-party providers to run the business. Each acts as a processor on our instructions, or as an independent controller where noted. We share only what each one needs.
| Provider | What it does | Data involved |
|---|---|---|
| Stripe | Payments and subscriptions for purchases on our website | Name, email, billing address, the Discord username you enter at checkout, card data (held by Stripe, not us), transaction history |
| LaunchPass | Some monthly memberships | Name, email, Discord account, subscription and payment status |
| Whop | Course hosting and access claims, and older memberships | Name, email, Discord account if linked, purchase and membership history |
| Discord | Members’ community. Our bot matches your purchase email to your Discord account to grant access, and keeps a log of this | Discord username and account ID, purchase email, access log, anything you post there |
| Brevo | Email marketing, only if you have subscribed | Name, email, engagement data |
| Hostinger | Website hosting, domain DNS and email | Site data, server logs, emails you send us, agreements you sign on our website |
| Hetzner | Server in Germany that runs our access bot and our website statistics (Umami) | Discord IDs, purchase emails and access records; for website statistics, pages viewed, referring site, device and browser type and country, with no cookies and no stored IP address |
| Zoom | Live room sessions. Each member gets a personal join link issued to their membership email, which you can change with a button in Discord. From 12 October 2026 you must be signed in to a Zoom account to join. After each session we compare the email of the account you were signed in with against the email your personal link was issued to (your membership email unless you’ve changed it), and flag any mismatch, to prevent links being shared | Your display name, the email of the Zoom account you join with, and when you joined and left |
| YouTube (Google) | Free streams, and videos embedded on our site | Handled under Google’s own privacy policy as a separate controller |
| WP E-Signature | Agreements you sign on our website, stored on our hosting | Name, email, signature, IP address and signing time |
| TradingView | Existing indicator owners only: keeping access you have already purchased | Your TradingView username |
| Anthropic | Automated check of images posted in our Discord, to catch scams and impersonation. Not yet switched on: this row applies only once it is, and the check is automated with any action reviewed by us | The image and the channel it was posted in. Not used to train Anthropic’s models |
We may also share data with our accountant and professional advisers, and with law enforcement or regulators where we are legally required to. If the business is sold or restructured, data may transfer to the new owner.
5Sending data outside the UK
Several of the providers above are based in the United States. When your data is transferred outside the UK, we rely on the safeguards permitted under UK data protection law: the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or a UK adequacy decision, depending on the provider.
You can ask us for details of the safeguards that apply to any specific transfer.
6How long we keep it
| Data | Retention |
|---|---|
| Billing and transaction records | 6 years after the end of the accounting period, as required by UK tax law |
| Account and membership records | Up to 2 years after your membership ends, then deleted or anonymised |
| Marketing list data | Until you unsubscribe, or after 2 years of no engagement |
| Support correspondence | 2 years from the last message |
| Published testimonials | Until you withdraw consent |
| Website statistics | Up to 2 years, then deleted. They do not identify you. |
| Live session attendance records | 2 years |
7Cookies
We do not use analytics or advertising cookies. Our site uses only the cookies it needs to work: those that keep you logged in, and those used when you sign an agreement on our website. They do not track you across other sites, so we do not ask for cookie consent.
Website statistics without cookies. We count visits with Umami, which runs on our own server. It sets no cookies and stores nothing on your device. Your IP address is used only at the moment of the visit to work out your country and is not stored. Visits from browsers with “Do Not Track” switched on are not counted. We use these statistics only to understand and improve the website, and we do not sell your data.
Videos embedded on our site use YouTube’s privacy-enhanced mode. YouTube may set cookies when you play a video, under Google’s own privacy policy.
Our fonts are loaded from Google Fonts, which receives your IP address when a page loads.
8Your rights
Under UK GDPR you have the right to:
- Access: get a copy of the personal data we hold about you
- Rectification: have inaccurate data corrected
- Erasure: have your data deleted, where we have no overriding reason to keep it
- Restriction: ask us to pause how we use your data while a concern is resolved
- Portability: receive data you gave us in a machine-readable format
- Object: object to processing based on legitimate interests, and to direct marketing at any time
- Withdraw consent: where we rely on consent, withdraw it at any time without affecting past processing
To exercise any of these, email support@cmptradingroom.com. We will respond within one month. There is no charge, and we may ask you to confirm your identity first.
Deleting your data ends your membership. We cannot run a subscription without billing and account records, so a deletion request while you are an active member will be treated as a cancellation. Records we must keep for tax purposes are retained regardless.
9Age limit
The service is for adults. You must be at least 18 to buy a membership or use the community, and we do not knowingly collect data from anyone under 18. If you believe a minor has given us personal data, contact us and we will delete it.
10Security
We use reputable providers, restrict access to personal data to those who need it, and rely on encrypted connections throughout. No system is completely secure, and we cannot guarantee the security of data transmitted to us over the internet.
11Changes to this policy
We may update this policy. The date at the top shows when it last changed. If a change materially affects how we use your data, we will tell you by email.
12Complaints
If you are unhappy with how we have handled your data, please contact us first so we can put it right. You also have the right to complain to the UK supervisory authority:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113
ico.org.uk/make-a-complaint
support@cmptradingroom.com
This privacy policy is separate from our Terms of Service and from the membership agreement you sign at checkout. ← Back to cmptradingroom.com